This Privacy Policy explains how Fitform (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you visit fitform.co.in or place an order with us. By using the site you agree to the practices described here.
1. Who we are
Fitform is operated by [ADMIN: registered business name], with its registered office at [ADMIN: full registered address with PIN]. For privacy questions, write to hello@fitform.in.
2. What we collect
We collect only what we need to fulfil your order and improve the site:
- Identity & contact data — name, email address, mobile number, shipping address — collected at checkout.
- Order data — products you bought, sizes, quantities, order value, payment status.
- Payment data — handled entirely by Razorpay. We never see or store your full card number, CVV, UPI PIN, or netbanking credentials.
- Technical data — IP address, device type, browser, pages viewed — collected automatically through standard server logs and analytics.
3. How we use it
- To process and fulfil your order, including dispatch and delivery.
- To send order confirmations, shipping updates, and support replies.
- To handle returns, refunds, and exchanges.
- To improve the site — aggregate traffic patterns, broken links, checkout drop-offs.
- To comply with Indian tax, accounting, and consumer protection law.
4. Who we share data with
We share only with parties needed to deliver your order:
- Razorpay Software Pvt Ltd — payment processing. See Razorpay's privacy policy.
- Shipping partners — [ADMIN: courier names, e.g. Delhivery, Bluedart] — receive your name, address, and phone for delivery.
- Email/SMS providers — [ADMIN: e.g. Google Workspace, MSG91] — for order updates.
- Government authorities, when legally required.
We do not sell your personal data, and we do not share it for third-party marketing.
5. Cookies
We use a small number of strictly-necessary cookies to keep you signed in to your bag during a session. We do not use advertising cookies.
6. How long we keep it
Order records are retained for [ADMIN: 7 years if matching Indian tax norms] as required by Indian tax law. Marketing-list emails are kept until you unsubscribe.
7. Your rights
You can write to us at hello@fitform.in to:
- Get a copy of the data we hold about you.
- Correct anything that's wrong.
- Ask us to delete your data, where we're not legally required to keep it.
- Unsubscribe from marketing email at any time.
We'll respond within 30 days.
8. Security
Payment data is processed over TLS by Razorpay. The site is served over HTTPS. We follow reasonable industry practices to protect your data, but no system on the internet is 100% secure.
9. Children
Fitform products are intended for adults. We do not knowingly collect data from anyone under 18.
10. Changes to this policy
We may update this policy. The “Last updated” date at the top of this page reflects the latest version. Material changes will be emailed to subscribers.
11. Contact
Questions, complaints, or data requests:
Email: hello@fitform.in
Phone: [ADMIN: support phone]
Postal: [ADMIN: full registered address]